Lead, CX Transformation & Contact Center Innovation

Posted 18 days ago

pwc south africaNew York (NY)

Management AnalystsOther Management Consulting Services

SENIORITY

Manager

About the role

PwC is seeking a Manager in Contact Center Transformation to lead client engagements and drive CX initiatives in our Customer Experience practice. You will guide and mentor teams, manage service accounts, and shape delivery workstreams while ensuring project success and data integrity. The role emphasizes developing customer engagement strategies, journey analysis, and KPI-driven improvements, with travel up to 80% and a strong focus on coaching and leadership. #J-18808-Ljbffr

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.