Contact Center Manager

Posted today

virtual vocationsDenver (CO)

General and Operations ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Managing customer service operations, the full-time Contact Center Manager will oversee staff handling inquiries, resolving issues, and ensuring high-quality service in a remote environment. Key responsibilities Manage customer service staff to ensure efficient handling of inquiries and problem resolution Develop and implement processes to enhance service quality and operational efficiency Coach personnel and collaborate with leadership to achieve departmental goals and compliance Required qualifications Bachelor's degree or equivalent work experience Three to five years of relevant experience in customer service management Advanced knowledge of operational functions and policies in the contact center environment Effective leadership skills with a focus on team development Basic understanding of applicable laws and regulations related to customer service operations

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.