Help Desk Specialist - 174852
zp groupKansas City (MO)
About the role
Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.
Must have CompTIA Security+ Certification and active Secret clearance.
Responsibilities for the Help Desk Specialist include: Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include: Must have an Active Secret Clearance
Entry level IT experience
Active IAT II Certification:
CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include:
Full Standard Benefits:
PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
$28.84/hr
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