Customer Service Representative Remote
morphiusInglewood (CA)
About the role
Customer Service Representative We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications Consult on customer success Maintain working product knowledge Track interactions in CRM
Responsibilities include:
Answer incoming calls and emails to address customer questions, requests and issues. Advise customers on how to successfully leverage the product/service based on their unique needs. Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
1-2 years proven experience in supporting client success. Excellent written and verbal communication skills. Ability to address complaints and issues with effective solutions and a positive attitude. Passion for delighting customers with above and beyond service. Excellent time-management and prioritization skills. Familiarity with CRM system.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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