Unit Secretary

Department Secretary Greets patients and visitors in the out-patient clinic areas. Provides appointment scheduling and patient registration. Answers telephones, messages, and checks patients in and out of the clinical areas. Collects co-payments, confirms eligibility, and manages clinic flow in collaboration with other clinic staff. The Department Secretary reports directly to the Practice Manager. Has the authority to carry out the directives of the Practice Manager. Has the authority to carry out the day-to-day activities involved in the operation of the division, within the overall boundaries of policies, procedures, and departmental protocols. Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards. Performs duties and provides assistance according to policy and procedures, as well as any directives from the Office Manager. Assists patients and visitors in a prompt and courteous manner. Provides routine information to patients. Notifies appropriate staff of patient and family arrival and maintains constant communication with other clinic staff on patients flow through their appointment. Answers telephones, routes calls, takes messages and provides routine information to callers. Takes accurate messages and gives to appropriate person. Uses good, sound judgment to screen calls and assess the urgency of patient problem. Locates physician immediately in case of emergency. Returns call to patients the same day as directed by the physician. Register patients for appointments. Ensures patients sign demographic sheets and other forms upon arrival. Confirms demographic information, health insurance and referral information. Schedules patients for future appointments and/or tests as directed. Scans all patient medical records into electronic system upon receipt. Scans and files all processed testing requisitions. Confirms scheduled testing information with outside offices. Manages clinical inbox and dashboards in electronic medical record system. Performs other duties as requested Monitors cardiology waiting area to ensure area is neat and assists patients in a timely manner. Straightens magazines and restocks brochures. Updates patients and families on status of family member, delays, and scheduling changes. Reports to the Office Manager any quality issues in the clinic requiring consideration or action. Shall be accountable for maintaining the confidentiality and security of all patient-related data and information. Shall be accountable for abiding by all relevant policies and procedures.