Operations Analytics Lead

Posted yesterday

virtual vocationsDenver (CO)

Business Operations Specialists, All OtherTelemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

About the role

Owning the operational strategy, the full-time Operations Analytics Lead will translate data insights into actionable changes within the contact center and back-office operations, working remotely to drive decision-making and adoption of analytics and AI capabilities. Key responsibilities Translate operations strategy into prioritized data problems, focusing on impactful solutions Convert data insights into narratives that influence operational leadership decisions Ensure the integration of insights into workflows, measuring success by outcomes rather than output Required qualifications 8+ years in a data product owner, analytics, or data subject matter expert role with proven business impact Strong fluency with operational data and reporting, capable of navigating complex data landscapes Experience partnering effectively with central data organizations Applied AI fluency and understanding of its relevant applications in operations Working knowledge of modern data stacks, particularly Snowflake and related tools

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.