Front Desk Agent/Valet
cg hie managementAtlanta (GA)
About the role
Job Description
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.
The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.
Responsibilities:
- Welcome guests in a warm, friendly, and professional manner
- Perform accurate guest check-in and check-out procedures
- Respond to guest inquiries and resolve concerns promptly
- Safely park and retrieve guest vehicles in a timely manner
- Maintain awareness of lobby and front drive activity
- Balance cash drawer by counting cash at the beginning and end of each shift
- Assist and collaborate with housekeeping, maintenance, and other departments as needed
- Follow hotel policies, brand standards, and safety procedures
- Must be able to work AM, PM, overnight shifts, weekends, and holidays
- Continuous standing and walking for the duration of the shift
Qualifications & Requirements:
- Valid U.S. driver’s license required (clean driving record preferred)
- Prior hotel front desk experience required
- Hotel Key PMS experience preferred
- Prior experience with IHG brand hotels is a plus
- Excellent oral and written communication skills
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Team-oriented and collaborative mindset
- Self-motivated, dependable, and detail-oriented
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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