Patient Care Coordinator

Pay: $ 16-19/hr + Monthly Bonus Opportunity

Location: Holland, MI

Benefits: PTO & Paid Holidays Work-Life balance is VERY important to us! Medical, dental, vision, and HSA401K+ Match Maternity Leave Short Term and Long-Term Disability coverage Free Life Insurance Pet Insurance Steeply discounted Hearing Aids and Products for you and your family members. Daycare Flex Savings Plan Growth and development opportunities

Responsibilities: You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks: Welcome all patients and maintain high level of customer service Inbound and outbound phone calls, 50-75 per day Schedule & confirm all patient appointmentsPPI Intake and processing Collect and verify medical insurance information for patients Ordering and receiving office supplies Payment processing Hearing Aid supplies inventory management Maintain office cleanliness Uphold and maintain all HIPPA standards Growth Opportunities at Hearing Life for Patients Care Coordinators! Comprehensive Onboarding: At Hearing Life, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!

Education and Experience: High school diploma or GED required; Associate degree preferred. Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities: Strong interpersonal and communication skills (verbal and written).Exceptional organizational skills with attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Comfortable using technology, including scheduling software and electronic medical records (EMR) systems. We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.#LI-AM1#Hearing Life_US#LI-ON