Dental Office Manager

About Rivertowne Family Dentistry: Rivertowne Family Dentistry is an established four-operatory general dentistry practice on Highway 41 in Mount Pleasant. We have a loyal patient base, a hygiene schedule booked months out, and a small, close team. Our longtime office manager is retiring, and we are hiring her successor to run the business side of the practice so the clinical team can focus on patients. You will have a planned handoff period with her to learn the office.

The role: You will own the front office and the numbers: the schedule, insurance, collections, the team, and the patient experience. You will report directly to the owner and have real input into how the office runs, including the systems and technology we use to grow. What you’ll doScheduling: Rebuild doctor and hygiene schedules around production goals and open protected time for new patients. Recall: Run recall and reactivation for overdue patients and track the results. Insurance and billing: Verify benefits, submit claims, post payments, work denials and aging A/R, and keep PPO fee schedules current. Financial: Close out each day, reconcile deposits to collections, manage patient financial arrangements, and coordinate with our outside bookkeeper and CPA.Reporting: Track production, collections, new patients, case acceptance, and hygiene reappointment, and review them with the owner monthly. Compliance: Keep OSHA, HIPAA, and SC Board of Dentistry requirements current, including training records and license and CE tracking. Operations: Manage vendors, supplies, equipment service, and the office’s software and patient communication tools. Patients: Cover the front desk when needed, present treatment costs and payment options, and resolve patient concerns.