AI Support Engineering Lead: Scale & Automate
dustParis (TX)
AI Support Engineering Lead: Scale & Automate
Posted yesterday
dustParis (TX)
SENIORITY
Lead
About the role
Dust is building a new kind of AI Operator: people who rethink and reshape how teams work around AI. Not “how can AI help us do this faster?” but “if AI existed from day one, would we even do this the same way?” As our AI Support Engineering Lead, you’ll own how Support is built and scaled at the company.
This is a deeply hands‑on role. You’ll take on the hardest customer issues when our agents fall short, but your job isn't simply to resolve them.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.