System Engineer - Infrastructure

Qualifications: Bachelor of Science or Bachelor of Arts degree, or equivalent work experience 6+ years of hands-on experience in a data center or enterprise infrastructure role Proficiency with VMware vSphere/ESXi and vCenter administration Experience managing physical server hardware from major vendors (HPE preferred) Working knowledge of SAN/NAS storage platforms and concepts (iSCSI, NFS, FC) Experience administering enterprise backup solutions and validating recovery procedures Hands-on experience with APC UPS systems or similar enterprise UPS platforms Familiarity with PDU management and power capacity planning Comfort working in data center environments including structured cabling, rack management, and physical hardware installation Strong troubleshooting skills with an ability to diagnose and resolve complex hardware and infrastructure issues Ability to lift and rack equipment up to 50 lbs. and work in physically demanding data center environments Ability to diagnose and resolve complex technical issues quickly, while leveraging IT change management processes VMware VCP (vSphere) certification or equivalent experience APC/Schneider Electric product certifications or formal training Experience with environmental monitoring tools (Sunbird, or similar) Exposure to DCIM (Data Center Infrastructure Management) tools Familiarity with ITIL practices and formal change management processes Experience in a multi-site or campus environment Scripting or automation skills (Ansible, PowerShell, Bash) for infrastructure tasks Excellent communication skills with the ability to explain technical concepts to non-technical users Experience partnering cross-functionally with networking, application and cloud technical teams Strong communication skills desired. The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.

Responsibilities: Maintain and operate a medium-sized private data center, including rack management, cabling, and capacity planning Support and manage multiple local MDF (Main Distribution Frame) and IDF (Intermediate Distribution Frame) spaces across company locations Perform regular site walkthroughs and inspections to ensure physical infrastructure integrity Coordinate with facilities and site management teams on space, power, and cooling requirements Manage UPS systems and PDUs (Power Distribution Units) across the data center and MDF/IDF locations Monitor UPS health, battery status, load levels, and runtime; coordinate battery replacements and preventive maintenance Respond to power alarms, perform load balancing, and support planned maintenance windows involving power systems Maintain documentation of power circuits, load maps, and single-line diagrams Monitor data center and MDF/IDF environmental conditions including temperature, humidity, and airflow Respond to environmental alerts and elevate to facilities or management as appropriate Deploy, configure, and maintain VMware vSphere/ESXi environments including vCenter management Manage physical server hardware lifecycle: procurement support, racking, cabling, firmware updates, and decommissioning Monitor host performance, resource utilization, and capacity; proactively address bottlenecks Trouble shoot hardware failures including CPUs, memory, storage controllers, NICs, and drive arrays Coordinate with vendors (Primarily HPE) on hardware support and RMA processes Administer SAN, NAS, local storage solutions and cloud archives; manage volumes, datastores, and provisioning Monitor storage health, performance, capacity and plan and execute expansions as needed Manage storage replication and snapshots in coordination with retention policy and backup strategy Partner closely with the networking team on rack and cabling coordination, infrastructure changes, and joint projects Support change management processes including maintenance windows, change tickets, and post-implementation reviews Contribute to IT documentation including runbooks, asset inventories, and infrastructure diagrams Participate in on-call rotation for after-hours infrastructure emergencies Administer enterprise backup solutions for servers, VMs and Microsoft Office365/Azure assets Schedule, monitor, and validate backup jobs; ensure recovery objectives (RTO/RPO) are consistently met Perform and document restore tests on a regular cadence per policy