Appraisal and Repair Administrator, SSW

Appraisal And Repair AdministratorThe Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team.Responsibilities:Client Relations: Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectationsCommunication Management: Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.Record Keeping: Update and maintain accurate customer appraisal records in relevant databases.Supplies Management: Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.Team Support: To ensure seamless operations, provide necessary support to colleagues and team members.Problem Solving: Collaborate with Appraisers and other relevant parties to resolve issues promptlyQualifications:A minimum of 2 years of experience in the jewelry industry is desirable.At least 4 years of experience in a customer service role.Proficiency in MS Office Suite and comfortable with technology.Exceptional communication and interpersonal skills.Demonstrated organizational and leadership capabilities.Well acquainted with office management processes and fundamental accounting principles.Minimum education of a high school diploma. A BSc/BA in office administration or a related field will be considered a plus.Accredited Jewelry Professional (AJP) certification will be an advantage.The hourly range for this opportunity is $22.00 - $25.00. Final pay rate shall be determined and is based on experience and qualifications.