Remote Tier 2 Help Desk Technician | MSP IT & Security

Posted 4 days ago

harbor itEast Boston (MA)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Mid

SALARY

$65,000 - $90,000 per year

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About the role

Harbor IT, LLC is seeking a Help Desk Technician II to operate in a remote-first capacity with occasional onsite support in the Greater Boston area. The role requires handling complex tickets end-to-end, mentoring junior technicians, and ensuring HIPAA-compliant security practices across healthcare and life sciences environments. You will troubleshoot Windows 10/11, manage Entra ID and AD, and coordinate with security tooling (EDR, MFA) while leveraging RMM and PSA platforms to maintain Harbor

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