Professional Moving Supervisor

Core Responsibilities: Estimating & Scope Management Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories Administrative & File Compliance Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time Maintain audit-ready job files at every stage from initial intake through final invoice submission Ensure zero documentation gaps between approved scope and billable work completed Track and report on job status, open items, and billing milestonesTPA Partnership Coordination Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards Logistics, Scheduling & Warehouse Coordination Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands Maintain an organized inventory system and contents map for the warehouse storage facility Track item location, condition, and processing status from pack-out through pack-in and final return Occasionally assist with on-site warehouse inventory management and physical organization as needed Adjuster Relations & Project Lifecycle Oversight Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience Conduct on-site property inspections as needed to support scoping accuracy and documentation Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages

Required Qualifications: Software & Systems Minimum 2+ years of hands-on Xactimate experience required Minimum 2+ years of hands-on Symbility experience required Proven experience with DASH or equivalent job-tracking/file compliance software Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements Proficiency in Microsoft Office Suite Outlook, Word, Excel Industry Knowledge Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context Skills & Attributes Strong written and verbal communication skills ability to interface professionally with insurance adjusters, TPAs, and homeowners Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines High attention to detail in documentation, estimate writing, and file compliance Self-directed; able to identify workflow gaps and take ownership without being prompted

Preferred Qualifications: Xactimate Level 1 Certification or higher IICRC certification Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT) Experience working in a franchise restoration environment Prior experience in a combined estimating and coordination role rather than standalone estimating Asbestos Safety Certificate

Physical Requirements: Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties Willingness to occasionally assist in warehouse inventory management and physical organization Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems Valid driver's license and reliable transportation for site visits required Flexible work from home options available.

Compensation: $58,000.00 - $68,000.00 per year

Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Mission: To provide opportunities for great people to deliver Best in Class results