Dispatcher

Posted 10 days ago

raymond westPhoenix (AZ)

Dispatchers, Except Police, Fire, and Ambulance Specialized Freight (except Used Goods) Trucking, Local

SENIORITY

Mid

SALARY

$21.00 - $23.00 per hour

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About the role

Dispatcher Position Raymond West is looking for a dynamic dispatcher to join our service team! The dispatcher is responsible for scheduling field service technicians in response to customer breakdown calls and scheduled maintenance requirements. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.
Opens new service calls and breakdown work orders
Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch
Keeps customers informed of current service call status in accordance with procedures
Prioritize urgent, emergency and after hours calls and follow through to resolution
Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting
Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action
Maintain list for customer's trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing
Required Skills/Abilities
Excellent written and verbal communication skills
Excellent organizational time management skills
Proficient in Microsoft office suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments
Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs
Willing to assume more responsibility as required

Education/Experience Two years dispatch experience required High school diploma or equivalent

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is sedentary and desk bound
Prolonged periods of sitting at a desk and working on a computer
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
Occasionally required to lift and/or move up to 25 pounds
Pay RangeThe hourly range for this position is $21.00 - $23.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Qualified candidates must be able to pass a pre-employment physical and drug screen.
Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

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