Executive Support

Executive SupportThis position provides day-to-day white-glove technical support for executives and their administrative assistants. This role requires technical proficiency, professional presence, and strong communication skills. The technician will diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business applications, and telecommunications. This is a long-term, multi-year assignment.Key ResponsibilitiesProvide daily support and general IT maintenance for executive personnel, resolving moderate to complex problems.Work under pressure and within short timelines to provide IT assistance to executives and their administrative support staff.Coordinate and track complex IT issues with higher-level support teams through to resolution.Support executive-level conferences and events, both at the headquarters and at offsite locations.Support a wide range of technologies including mobile phones (iPhones, Androids), tablets, desktops, notebooks, printers, software, and hardware.Support VTC (Video Teleconferencing) and Digital Signage systems, with on-the-job learning available.Manage multiple support requests in a fast-paced environment, demonstrating self-motivation and effective time management.Required QualificationsExperience: Four or more years of experience supporting internal desktop systems, software, and application training, with a specific focus on providing desk-side services to executives and their assistants. Experience in a large global enterprise is preferred.Technical Skills: Experience supporting Microsoft desktops/laptops, Apple technologies, and network connectivity is required. Advanced knowledge of iOS and Android mobile devices is necessary. Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting, is also required.Certifications: At least one relevant industry certification is required, such as MCSA, A+, Network+, or Security+.Professional Skills: Exemplary customer-facing skills, soft skills, and communication abilities are essential for this role, along with multitasking capabilities.Work EnvironmentThis position is 100% onsite and requires reliable and dependable transportation. Physical requirements include the ability to lift up to 35 pounds and be on your feet for most of the day. Candidates must be able to provide documentation to verify "U.S. Person" status.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.