Regional Operations Manager

Role Description: The Regional Operations Manager is a full-time remote role responsible for overseeing day-to-day operational performance across assigned regions. This includes managing order fulfillment, inventory coordination, delivery schedules, and service quality while working closely with internal teams and external partners. The role involves monitoring operational metrics, identifying process improvements, resolving escalated customer or partner issues, and ensuring compliance with company policies and standards. The Regional Operations Manager will collaborate with sales, customer service, and logistics teams to align operations with business goals, optimize costs, and maintain high customer satisfaction. This position also includes mentoring regional team members, creating clear workflows, and reporting regularly on regional performance to senior leadership.

Qualifications: Demonstrated experience in regional or multi-site operations management, preferably in manufacturing, distribution, or home improvement products. Strong skills in process improvement, workflow optimization, and performance monitoring using operational KPIs. Proficiency with business software and tools, such as ERP or inventory systems, spreadsheets, and collaboration platforms. Excellent communication, relationship-building, and conflict-resolution skills for working with cross-functional teams and external partners. Proven ability to work independently in a remote environment, manage multiple priorities, and make data-informed decisions. Experience leading or supervising teams, including coaching, feedback, and performance management. Solid organizational and time-management skills, with attention to detail and commitment to meeting deadlines. Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field, or equivalent practical experience. Familiarity with the cabinetry, construction, or home improvement industry is beneficial but not required.