Collections Associate
builtwell bankChattanooga (TN)
About the role
Hardship Workout Specialist Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable. Identify past due accounts that meet criteria for contact. Review file information and bank records to determine overall customer profile Establish written, verbal or personal contact with customers in order to resolve delinquency Use effective skip trace techniques to locate missing customers and collateral. Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.
Qualifications:
High School diploma or equivalent work experience. Some collection experience preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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