Spa Concierge & Guest Experience Lead

Posted 16 days ago

lakeview at 333Madison (WI)

Spa Managers Other Personal Care Services

SENIORITY

Junior

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About the role

The Edgewater Spa in Madison, WI, seeks a friendly Spa Receptionist to be the first point of contact for guests and to manage intake paperwork, reservations, and guest inquiries. You will promote spa services, assist with product sales, gift cards, and special requests, while ensuring a superior guest experience in a luxury setting. Candidates should have prior spa or luxury hospitality reception experience, comfort with Spa Booker software, and strong customer service and computer skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.