Field Coordination Manager

Posted 9 days ago

virtual vocationsNew York (NY)

First-Line Supervisors of Construction Trades and Extraction Workers Custom Computer Programming Services

SENIORITY

Senior

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About the role

Leading real-time field support and escalation management, the full-time Field Coordination Manager will ensure seamless execution of field operations by resolving issues, supporting field teams, and enhancing the customer experience in a remote environment.

Key responsibilities: Own all real-time field support and escalation management Act as the primary point of contact for urgent scheduling conflicts and field issues Lead, coach, and develop a team focused on high-quality support execution Required qualifications 2+ years of experience in customer support, field operations, or coordination roles Experience managing high-volume support environments Experience leading or coaching teams Strong communication and problem-solving skills Experience with CRM and support tools (Salesforce preferred)

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