Fraud Operations Specialist

Location: St. Petersburg, Florida (On-Site)

Duration: 3-6 Months (Contract)

Start Date: 12/1/2025

Rate: ~$85/hr.

Role Summary: We are looking for two strategic and hands-on Fraud Operations Specialists to work on-site at our St. Petersburg, FL office. The resource will be responsible for conducting a comprehensive review of our current fraud operations, designing and implementing process improvements, and developing a robust training and talent management framework. This role is ideal for a proactive problem-solver with deep expertise in fraud analytics and operations who can drive change and deliver measurable results.

Scope of Work & Key Deliverables: The consultants provided will be expected to accomplish the following phases of work:

• Phase 1: Process Review and Optimization
• Conduct a comprehensive review of existing fraud operations processes.
• Identify gaps, inefficiencies, and potential improvement areas.
• Develop detailed recommendations for streamlining processes.
• Create a high-level plan for process improvement.
• Develop metrics and KPI tracking mechanisms.
• Deliverable: Comprehensive review report with recommendations and KPI framework.
• Phase 2: Project Rollout and Implementation Planning
• Collaborate with our internal team to develop a prioritized implementation roadmap based on the expected benefit/impact of opportunities identified in Phase 1.Develop detailed implementation plans for each high-priority opportunity.
• Deliverable: Prioritized roadmap and detailed implementation plans.
• Phase 3: Education, Training, and Talent Management
• Assess current training programs and identify knowledge gaps.
• Design and develop a comprehensive training curriculum.
• Conduct a skills gap analysis for the current team.
• Develop talent development strategies.
• Design performance evaluation criteria specific to fraud analytics and operations.
• Deliverable: Comprehensive training curriculum, skills gap analysis report, and talent development strategy document.
• Qualifications and Experience 5+ years of experience in fraud operations, fraud analytics, or a related field, with a proven track record of process improvement.
• Prior experience in a consulting or internal project-based role is highly desirable.
• Demonstrated expertise in mapping processes, identifying inefficiencies, and designing optimized workflows.
• Strong experience in developing and implementing KPIs and performance metrics.
• Proven ability to design and deliver effective training programs and conduct skills assessments.
• Excellent analytical, problem-solving, and root-cause analysis skills.
• Outstanding communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Self-motivated, able to work independently, and manage a project from discovery to implementation.

Team Profiles: Profiles must clearly demonstrate relevant experience in fraud operations, process optimization, and training/ talent strategy development. Include a description of each consultant's role and responsibilities on this project.

Logistics: This is a full-time, on-site contract position for a duration of 3-6 months. Candidates must be located in or willing to relocate to the St. Petersburg, Florida area for the contract duration. All work will be performed at the client's office location.