Game Guide *Seasonal*
escape gameNew York (NY)
About the role
Seasonal RoleWe are located in City Point BKLYN! Copy & paste the link below to learn more about our company and the open position!https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharingThe RoleGame Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! Game Guides at The Escape Game will lead guests through our escape rooms thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles. Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently. How Game Guides Serve Our Guests and Our Team Embodying our mission, vision, and values during every shift Leading groups of 2-12 in fun, friendly conversation Collecting information and making meaningful connections with guests Enthusiastically explaining TEG games and products Using Game Guide software to monitor games and assist guests Using HMI (Human-Machine Interface) to operate our games Giving a recap of the experience in the outro Ensuring operational excellence on shift by: Ensuring game components function properly Using setup sheets to accurately reset games Cleaning games and TEG's facility Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned Restocking inventory Completing necessary reports Immediately and graciously resolving service failures Ensuring each guest has a five-star experience and leaves happy
Requirements:
- Flexible availability. This role works nights, weekends, and/or holidays.
- Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
- Must be able to use small tools and strong magnets when resetting our games.
- Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
- Excellent communication skills when speaking with our guests.
- Align with TEG's Uniform Standards.
- Benefits for Full Time Team Members 401(k)401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insuranceFlexible spending account
- Life insuranceFlexible schedule
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this