Strategic Email & Chat Center Operations Manager

Posted 5 days ago

golden 1 credit unionSacramento (CA)

General and Operations ManagersCredit Unions

SENIORITY

Manager

About the role

Golden 1 Credit Union is seeking a strategic and people-focused Manager to lead the Email and Chat Digital Operations within the Member Service Contact Center. You will drive operational excellence, coach large teams, and implement improvements to enhance member experience and compliance. The role reports to the Director - Member Service Contact Center and requires 7+ years in contact center management, with strong emphasis on coaching, policy development, and cross-functional collaboration. #J-18808-Ljbffr

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