Call Center Representative

Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner Educate prospective customers on Patriot Showers' products and remodeling services Schedule in-home consultations and appointments for the sales team Follow up with leads and maintain accurate records in the CRM system Meet and exceed daily and weekly call volume and appointment-setting goals Address customer inquiries, concerns, and objections with confidence and empathy Collaborate with team members to ensure a seamless customer experience Requirements: Strong verbal communication and active listening skills Ability to handle high call volumes while maintaining a positive attitude Comfortable working with CRM software and basic computer applications Self-motivated with a goal-oriented mindset Reliable, punctual, and a true team player About Us: Patriot Showers is a trusted name in bathroom remodeling, dedicated to transforming homes with high-quality shower solutions and exceptional customer service. Our customers love us for our hassle-free process, premium products, and the care we put into every project. We take the same pride in our team — offering a supportive work environment where employees are valued, motivated, and set up for success.