RIA Client Service/Operations Manager

Responsibilities: Serve as a primary point of contact for a select group of clients, acting as their Wealth Management Associate and building long-term, trust-based relationships. Deliver exceptional client service by anticipating client needs, responding promptly to inquiries, addressing concerns, and resolving issues efficiently and professionally. Participate in client meetings, present ideas and concepts in a clear and organized manner, and support advisors in delivering a high-quality client experience. Prepare comprehensive meeting materials, including reports, analyses, and supporting documentation, and draft detailed post-meeting summaries and action items. Oversee and manage post-meeting follow-up, ensuring that all agreed-upon tasks and next steps are completed accurately and within established timelines. Support client service and account operations for a $1.2B+ AUM RIA serving 200-500 clients, maintaining a high standard of accuracy and compliance. Review an average of 15 solicited and discretionary trades per day, including block trades, ensuring accuracy, adherence to trading guidelines, and timely settlement. Perform cash management activities across the client book, including monitoring balances, processing cash movements, and ensuring compliance with AML regulations. Craft proprietary daily market research reports and deliver them to wealth advisors to support portfolio decisions and client conversations. Prepare accurate client-facing financial reports and assist advisors with materials and data needed for client review meetings. Assist in the preparation and review of federal tax returns for high-net-worth clients using tax software, coordinating with advisors as needed. Oversee the gathering, organization, and ongoing maintenance of client information, ensuring that all data within the CRM and related systems is accurate, current, and complete. Manage and refine workflows for client onboarding, account maintenance, and ongoing service to ensure a consistent, efficient, and scalable client experience. Oversee the new client onboarding process from start to finish, including paperwork, account setup, transfers, and initial service coordination. Coordinate ongoing account maintenance activities such as account updates, beneficiary changes, money movements, and documentation management. Assist advisors in developing and implementing financial plans, leveraging financial planning tools and analysis to support client financial decisions. Collaborate with advisors to utilize planning software and portfolio tools (e.g., eMoney, Orion, iRebal) to model scenarios and support recommendations. Provide day-to-day operational oversight for the local office, including workflow management, task delegation, and coordination of responsibilities across the team. Mentor and support junior team members, providing guidance on client service best practices, operational procedures, and use of systems and tools. Contribute to continuous improvement of operational processes, identifying opportunities to streamline, enhance efficiency, and strengthen controls. Maintain strong working relationships with custodians and platform providers (such as Schwab) to ensure smooth account operations and issue resolution. Ensure all client service and operations activities comply with internal policies, industry regulations, and applicable AML requirements. Support calendar management and scheduling for client meetings, reviews, and key milestones to help advisors stay organized and proactive. Essential Skills:25 years of progressively responsible experience in the wealth management or RIA industry, with a focus on client service and operations. Proven experience in a client-facing role within a wealth management or financial advisory environment. Demonstrated ability to manage and review solicited and discretionary trades, including block trading, with a high degree of accuracy. Hands-on experience with cash management activities and adherence to AML regulations. Strong background in preparing client-facing financial reports and supporting advisors in client review preparation. Experience assisting with or reviewing federal tax returns for high-net-worth clients using professional tax software. Proficiency with Schwab Advisor Center for custodial account management and operations. Practical experience using portfolio and trading tools such as iRebal. Proficiency with financial planning and reporting platforms such as Orion, eMoney, and Albridge. Experience using a CRM system, preferably Salesforce, to maintain client data and manage workflows. Familiarity with Drake Tax Software for tax preparation and review. Working knowledge of QuickBooks for financial and accounting-related tasks. Strong proficiency with the Microsoft Office Suite, including Excel, Word, and Outlook. Excellent written and verbal communication skills, with the ability to present ideas clearly and professionally in client meetings. Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment. Proven ability to anticipate client needs and provide proactive, high-touch service. Demonstrated ability to manage workflows, delegate tasks, and oversee operational processes. High level of attention to detail and accuracy in all aspects of client service and operations. Commitment to maintaining data integrity and confidentiality in handling sensitive client information.

Additional Skills & Qualifications: Experience in a registered investment advisory firm with significant assets under management and a growing client base. Background serving high-net-worth clients and familiarity with their complex financial and tax needs. Experience functioning as a Wealth Management Associate or similar advanced client service role. Prior involvement in mentoring or guiding junior team members in a professional setting. Comfort presenting concepts and recommendations in client meetings and internal discussions. Ability to contribute to process improvement initiatives and operational best practices. Strong problem-solving skills and the ability to exercise sound judgment in resolving client and operational issues. Adaptability and willingness to support multiple offices and teams as the firm grows. Interest in long-term career growth within a collaborative, entrepreneurial wealth management environment.

Work Environment: This position is based 100% onsite in the Bellevue, WA office, with standard hours of Monday through Friday, 8:00 a.m. to 4:30 p.m. You will work in a small, close-knit team environment of approximately five professionals in a firm that is growing and operates additional offices in Denver and Houston. The broader organization manages approximately $2 billion in assets, placing it among the larger RIA firms in the country. The culture emphasizes a fun, collaborative, and supportive atmosphere where team members help one another and share best practices. As you become fully up to speed, you may provide remote support to colleagues in other offices. The role is office-based and computer-intensive, using platforms such as Schwab Advisor Center, iRebal, Orion, eMoney, Albridge, Salesforce, Drake Tax Software, QuickBooks, and the Microsoft Office Suite throughout the day. Professional business attire is expected to reflect the firm’s high-touch, client-focused image. Job Type & Location: This is a Permanent position based out of Bellevue, WA.

Pay and Benefits: The pay range for this position is $75,000.00 - $85,000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.401k match 6% Employee Benefits 100% paid, but do have to pay for additional family members.

Application Deadline: This position is anticipated to close on Oct 28, 2026.

Workplace Type: This is a fully onsite position in Bellevue, WA.