Senior SLA & Performance Analytics Lead
Posted 18 days ago
iron bow technologiesWashington (DC)
Computer Systems AnalystsComputer Systems Design Services
SENIORITY
Lead
SALARY
$140,000-$160,000
About the role
Iron Bow Technologies is seeking a Service Level Management Analyst in Washington, DC to monitor and improve service performance across enterprise IT and telecommunications. The role demands expertise in service level agreements and key performance indicators, ensuring vendor compliance. Responsibilities include analyzing contract-level performance, documenting SLA breaches, and supporting continuous service improvement. Preferred qualifications include a Bachelor’s degree and experience with ServiceNow. The position offers a salary range of $140,000-$160,000 along with comprehensive benefits.
#J-18808-Ljbffr
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this