Cyber ServiceNow - Senior Consultant
deloitteDetroit (MI)
Cyber ServiceNow - Senior Consultant
Posted today
deloitteDetroit (MI)
SENIORITY
Lead
About the role
Overview:
In this Senior Consultant role, you will lead ServiceNow-driven cyber strategy and transformation programs for clients, shaping governance, risk management, and automation workflows. You’ll collaborate with cross-functional teams to design, configure, and implement ServiceNow solutions that improve cyber resilience. The role focuses on stakeholder engagement, process optimization, and delivering artifacts that drive deployment and adoption. This opportunity lets you influence complex security programs at scale within a trusted consulting environment.
Responsibilities:
Conduce requirements workshops and stakeholder interviews to capture and document business needs, user stories, and process flows Assess processes, controls, and tools to identify ServiceNow configuration and automation opportunities across ITOM, ITAM, ICRM, SecOps, TPRM, and ServiceNow AI Control Tower use cases Support functional design and configuration of ServiceNow modules (forms, workflows, notifications, SLAs, dashboards, reports, roles, access controls) Document data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and AI governance Produce project artifacts (requirements docs, functional designs, test scenarios, training materials, release notes, deployment support) Collaborate with client, functional, and technical teams to support demos, UAT, defect triage, training, cutover, and adoption
Key requirements:
Bachelor's degree in a related field and 4+ years of experience in ServiceNow implementation in a client-facing role 4+ years gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation 4+ years designing, configuring, or implementing ServiceNow solutions in ITOM, ITAM, ICRM, SecOps, or TPRM 4+ years configuring ServiceNow forms, workflows, notifications, SLAs, reports, dashboards, roles, or access controls Ability to travel ~50% Limited immigration sponsorship may be available 独立に働く能力とチームでの協働 明確な口頭・書面コミュニケーション 細部への徹底した注意力と品質意識 ServiceNow ITOM ServiceNow ITAM ServiceNow ICRM
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