Senior Escalation Services Leader, AI-Driven

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united states digital spaceDenver (CO)

First-Line Supervisors of Office and Administrative Support Workers Custom Computer Programming Services

SENIORITY

Lead

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About the role

the company in Denver, CO is seeking a Senior Leader to head Escalation Services within Benefits Services. You will manage a white-glove escalation team and own the escalation ecosystem, redesigning intake, triage, tooling, and root‑cause infrastructure for future scalability. You’ll lead executive escalations, access‑to‑care emergencies, and benefit inaccuracies, while partnering to build automated, AI-driven solutions and reduce manual workload for frontline specialists.

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