General Services Specialist

Posted yesterday

imko workforce solutionsSioux Falls (SD)

Mail Clerks and Mail Machine Operators, Except Postal Service All Other Business Support Services

SENIORITY

Junior

SALARY

$16.00 per hour

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About the role

General Services SpecialistIMKO Workforce Solutions is hiring a General Services Specialist for one of our client companies. The General Services Specialist is responsible for inbound & outbound mail processing, document imaging, & other administrative responsibilities. The General Services Specialist will also use inbound & outbound mail & imaging equipment to process incoming & outgoing documents for clients including both physical and digital correspondence. This position is also responsible for making designated corporate information available to users digitally by researching, preparing, scanning, indexing, & delivering incoming mail, physical & web-based documents, faxes, emails, & printed documents. Pay is $16.00 per hour.

Responsibilities:

Sort, open, & prepare incoming documents for scanning in accordance with department procedures, quality & time standards, including delivery to internal departments
Prepare & index incoming documents in accordance with department procedures, quality & time standards, including delivery to internal departments
Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
File documents in accordance with established procedures and guidelines.
Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent' s names or codes.
Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure tasks are consistently completed in the correct manner as directed by up line.
Operate scanning equipment used to create digital images using established procedures and guidelines.
Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established procedures and guidelines, focusing on 100% accuracy.
Update limited customer information in the system of record.
Process inbound and outbound deliveries including UPS and FedEx.
Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives, and production time standards.
Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of e-mails, phone calls, internal mail deliveries, and outbound mail responsibilities.
Cross-train where necessary to provide overall department and team support.
Promote teamwork by supporting team members and sharing knowledge using the corporate shared values as the guide for all interactions.
Assist with testing of system enhancements or conversions, including all steps necessary for implementation as well as follow-up of any items after implementation.
Assist with Record Retention initiatives in accordance with established procedures and guidelines.
Assist management with training new employees.
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected to meet the business service levels and workflow demands.
Other duties as assigned

Requirements:

High School Diploma or equivalent preferred 1-2 years mail room, imaging, or other related administrative experience preferred
Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
Strong Computer SkillsGood written & verbal communication skills
Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail
Proven ability to multitask and efficiently navigate through multiple network systems throughout the day to locate alpha, agency, and policy lookups
Strong problem-solving skills and adapt to frequent change
Ability to work efficiently and independently
Excellent organizational skills
Ability to sit or stand for long periods of time
Ability to lift and/or team lift 30 to 35 pounds on a regular basis

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