Member Services & Financial Solutions Consultant

Posted 9 days ago

virginia credit unionRoanoke (VA)

Customer Service Representatives Credit Unions

SENIORITY

Junior

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About the role

Virginia Credit Union is seeking a Contact Center Account Consultant I to answer member inquiries about deposits and loans and to promote credit union products. You will educate members, process transfers and payments by phone, and assist with payroll deductions and direct deposits while upholding service quality. The role emphasizes cross-selling, accuracy, confidentiality, and adherence to risk policies. Prior contact center and credit union knowledge are valued, with a focus on professional

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.