Customer Transformation Specialist

Posted 2 days ago

virtual vocationsDenver (CO)

Customer Service RepresentativesFlorists

SENIORITY

Junior

About the role

To support customer engagement and operational improvement, the full-time Customer Transformation Specialist will work remotely to understand customer operations, guide behavior changes for increased value, and share insights with cross-functional teams to enhance product offerings. Key responsibilities Understand customer operations and identify areas of friction in buying, selling, and inventory processes Guide customers in implementing practical behavior changes to maximize value from the platform Collaborate with Product, Support, Marketing, and Sales to provide actionable insights for product improvements and strategy enhancements Required qualifications Experience in Customer Success, Account Management, or B2B operational transformation Fluency in English is mandatory Strong communication skills with the ability to lead challenging conversations Ability to handle objections constructively and use feedback for improvement Experience in the floriculture industry is a strong plus

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.