Bilingual Customer Service Representative

What You'll Do: Deliver outstanding customer service to members in both English and Spanish. Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat. Accurately document member interactions and maintain thorough records in our system. Work collaboratively with the Member Services team to ensure the highest level of support for our members. Utilize critical thinking skills to identify and resolve any challenges or issues faced by members. Provide empathetic, solutions-oriented assistance to maintain high member satisfaction. Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information. Other duties as assigned.

Qualifications: High school diploma or equivalent required. Minimum of 3 years of customer service experience, preferably in a fast-paced environment. Bilingual proficiency in both English and Spanish, with excellent written and verbal communication skills. Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure. Strong critical thinking and problem-solving skills with attention to detail. Ability to multitask and manage time effectively in a dynamic work environment. Proficiency in relevant computer systems and customer service software is a plus. Availability to work full-time on a flexible schedule, including evenings and weekends, as needed. About Realm HealthRealm Health is a leading and recognized insurance agency proudly serving the trucking and logistics industry. We are passionate about our mission to deliver affordable healthcare to all professional, hardworking drivers. Our team is made up of highly talented and experienced individuals who are dedicated to providing our customers with the best possible experience, each and every time.