Travel Customer Representative
kim luxe travelBrimfield (MA)
Travel Customer Representative
Posted today
kim luxe travelBrimfield (MA)
SENIORITY
Junior
About the role
Travel Customer Representative We are looking for a Travel Customer Representative to assist clients throughout their travel journey from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.
Key Responsibilities:
- Assist clients via email, phone, and messaging platforms with general travel questions and guidance
- Help confirm reservations, review itineraries, and support minor changes or requests
- Provide clear information about destinations, documentation, and travel policies
- Follow up with travelers before departure to ensure they are prepared
- Escalate complex issues to the appropriate team while maintaining a positive client experience
Ideal Candidate:
- Friendly and patient communicator who enjoys helping people
- Customer service experience preferred (any industry welcome)
- Organized and dependable with good attention to detail
- Comfortable using online tools, apps, and communication platforms
- Interest in travel and creating positive client experiences
Perks:
- Remote position with flexible schedule
- Step-by-step training and ongoing guidance
- Opportunities to grow within the travel industry
- Access to travel perks and industry rates
- Supportive team environment and collaborative culture
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.