Shift Supervisor

Key Responsibilities: Team Leadership: Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift. Operational Guidance: Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols. Crisis Management: Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns. Operations: Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas. Administrative Oversight: Maintain accurate records and logs in appropriate data systems, including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property. Facility Standards: Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol. Volunteer Engagement: Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation. Organizational Alignment: Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP's culture of "Let None Be Lost."

General Duties: Perform other duties as assigned by Supervisor.

Ideal Candidate: You are a proactive, quick-thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteerseven in unexpected or challenging overnight situations.

Experience: Minimum of 1+ year working with vulnerable populations in a shelter or similar environment.

Education: High school diploma or GED.

Skills: Strong communication, organizational, and interpersonal skills. Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly. Certification: Current Level One Fingerprint Clearance Card (Washington Street Shelter)Physical: Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts. Shift Supervisor: Level 1 The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff. Team Leadership: Supervise up to 4 Service Coordinators; ensure staff are on task and adhering to SVdP culture. Operational Execution: Oversee daily intake/discharge, meal services, and the transition of sleeping areas. Crisis Response: Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation. Facility Care: Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean-ups. Technical Proficiency: Maintain accurate shift logs and incident reports using office software and agency databases.

Requirements: High School Diploma/GED; 1+ year of experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility).