Security Hospitality/Concierge-39264

Posted 5 days ago

harvard maintenanceNew York (NY)

Security Guards Facilities Support Services

SENIORITY

Junior

SALARY

$19.00/HR

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About the role

Position Objective Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly. Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Essential Duties and Responsibilities:

Maintain a professional demeanor while aiding customers, employees, visitors, and guests
Maintain a visible presence in the facility / building assigned
Monitor the environment, with the ability to detect suspicious and unsafe activity
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
Greet customers, visitors, staff, tenants, guests in a professional manner always
Answers questions and assists guests and employees in a customer focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property and monitor entrances and exits
Know the facility / building policies and procedures, and enforce them within the required limits
Perform required patrols of designated areas on foot or in vehicle
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed
The essential duties and responsibilities may differ by customer location assigned
Knowledge and Skill Requirements
State or municipality mandated security officer licenses
Minimum High School Diploma, GED or the equivalent
Must have reliable means of communication and transportation
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills and friendly, professional demeanor
Neat and professional appearance

Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices. Write routine correspondence, to include log entries and incident reporting Previous contract security, law enforcement, military, customer service experience helpful CompensationHarvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities. Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers. Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities Salary & Wage Details$19.00/HRScheduleOpen Availability MORNINGS, EVENINGS & OVERNIGHTS

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