Customer Care Specialist
flexsteel industriesHigh Point (NC)
About the role
Customer Care Specialist Act as voice of the customer, communicating customer needs & expectations within Flexsteel. Work independently within established procedures requiring minimal escalation. Respond timely with customized responses to customer inquiries via email, phone, & chat. Coordinate & communicate effective resolution for unique, complex scenarios. Diagnose & resolve product concerns both inside & outside of the warranty period. Support order management requirements received via email, EDI, and customer portals. Capture appropriate information in a customer relationship management (CRM) application. All other duties as assigned. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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