Customer Support

SWEP Customer Service RepresentativeAt SWEP, we believe our future rests on giving more energy than we take to our planet and to our people. As the worlds leading supplier of efficient heat transfer technology, we are driving the conversion to sustainable energy usage in heat transfer. We are dedicated to constantly creating more from less energy, material, and space. We are a growing company and a part of the Dover Corporation family. We are represented in more than 50 countries and have production facilities in Sweden, USA, Slovakia, China, and Malaysia.For us at SWEP, it's more than just a job, its a commitment to making a difference and an impact by finding new ways to make energy last longer globally and locally. We are striving for record-breaking growth and are looking for individuals who think like entrepreneurs, have an open mind, care about the environment, and want to inspire and be inspired. Come and join us!Provide customer service, managing incoming inquiries and handle orders for customers, covering the process from received purchase order through receipt of payment.Responsibilities:Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer including but not limited to:Set up and maintain customer data and records, such as customer information, delivery addresses, customer part number cross references, specific customer labels, special shipping and packing instructions, special invoicing instructionsCommunicate, provide and maintain information to the customer through external customer platforms/supplier portalsIdentifying customer needs, resolve issues, build and nurture customer intimacySecuring the best supply solution for the customer, negotiate improved delivery dates with production, split orders to accommodate customer demands, assess need for express transport, monitor customer stock levels in warehouses, coordinate needs with LogisticsManage financial matters on debt collection, overdue balances and provide information to Finance about agreed settlement datesHandle corrections on credit and debit notes to correct deviances and issue compensation for claimsRegister and handle all filed claims and act as customer's primary point of contact throughout the claim processHandle and coordinate periodic price revisions, from received information regarding valid Rf factor for respective account, through recalculation of price list/quote, distribution internally and update of order backlog in ERPHandle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customerFollow up stock agreement implementation, cooperate to deal with late stockParticipate in logistics and order process improvement projects with plants and/or other regionsProvide support for general customer inquiries, such as drawing requests, KHK documentation, approvals etc.Qualifications, Education, and Experience:High School Diploma. Some college or degree preferredExperience in providing service in a business to business environmentSkills and Competencies:Ability to work under pressure, meet deadlines and handle multiple and competing prioritiesGood team work spirit and excellent communication skillsService-minded, flexible and proactive with analytical and administrative skillsDetermined, focused on results, and goal orientedAbility to self-motivate and work independently