OT Contract Support Technician

Position Overview: Seeking an OT Contract Support Technician to provide hands-on support for cybersecurity, patching, compliance, and hardware lifecycle activities within a complex industrial/manufacturing environment. This individual will support Operational Technology (OT) systems, assist with security initiatives, and help maintain reliable and compliant OT infrastructure.

Key Responsibilities: Support antivirus deployment and patch management activities across OT assets. Assist with cybersecurity compliance reporting, metrics, and security initiatives. Execute security patches and antivirus updates on OT systems and endpoints. Support ongoing hardware refresh and equipment obsolescence projects. Provide troubleshooting and support for OT users and systems. Assist with workstation imaging, configuration management, and system hardening efforts. Support backup and recovery activities for OT assets. Coordinate electronic waste disposal and asset retirement processes. Utilize ticketing systems to track, schedule, and complete work assignments. Partner with cybersecurity teams to evaluate and remediate vulnerabilities. Provide occasional after-hours support as required. Assist other OT disciplines and teams as workload demands evolve.

Key Accountabilities: Deliver timely antivirus and patching support. Maintain compliance with OT cybersecurity standards and policies. Support hardware lifecycle management and refresh initiatives. Provide first-level technical support and troubleshooting for OT users. Contribute to overall reliability, security, and compliance of OT infrastructure.

Preferred Qualifications: Minimum 2 years of desktop support experience in Microsoft environments. Experience supporting Windows operating systems and endpoint technologies. Exposure to OT, industrial control systems, or manufacturing environments. Understanding of DCS (Distributed Control Systems) or related industrial technologies. Strong troubleshooting skills involving computer and network-related issues. Knowledge of cybersecurity best practices and system hardening concepts. Excellent written and verbal communication skills. Familiarity with automation, industrial networking, and information system standards.