Front of House Staff
Posted yesterday
new village artsCarlsbad (CA)
Ushers, Lobby Attendants, and Ticket TakersPromoters of Performing Arts, Sports, and Similar Events with Facilities
SENIORITY
Entry
About the role
New Village Arts is looking for friendly, dependable, and audience-focused Front of House Staffto join our team. This role is cross-trained in Box Office and Bartendingand is ideal for someone who enjoys customer service, live events, and working in a fast-paced, people-centered environment.
As a member of our front-of-house team, you will help welcome patrons, support ticketing and will call, serve beverages, assist with lobby flow, and contribute to a positive and memorable experience for our audiences.
What you'll do:
Provide excellent customer service to patrons in person and by phone
Sell and distribute tickets, assist with will call, and answer basic patron questions
Operate ticketing and point-of-sale systems accurately
Serve beer, wine, and other approved beverages in accordance with policy
Check IDs and support responsible alcohol service
Handle cash and card transactions accurately
Restock bar and front-of-house supplies
Keep lobby, bar, and audience-facing areas clean and organized
Assist with pre-show, intermission, and post-show operations
Communicate patron concerns or issues to the supervisor on duty
We're looking for someone who: Has strong people skills and a customer service mindset
Is comfortable multitasking in a busy live event environment
Can learn systems and procedures quickly
Is responsible, punctual, and team-oriented
Is available to work evenings, weekends, and some holidays
Has prior experience in theatre, hospitality, concessions, bartending, box office, or guest service preferred
Can meet any required alcohol or food service compliance requirements for the role
This is a great opportunity for someone who enjoys live theatre, connecting with the public, and being part of a team that helps bring each performance to life.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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