Samsung Branded Project Manager

Branded Project ManagerThe Branded Project Manager leads the operational execution and ongoing success of Samsung Experience Store (SES) and Customer Service Plaza (CSP) locations, ensuring consistent, high-quality customer experience across the branded service network. This role partners with Retail, Operations, and cross-functional teams to oversee day-to-day operations, support new location launches, manage vendor relationships, and drive operational excellence through process improvements, performance management, and strategic execution.The ideal candidate is a collaborative operations leader with experience managing complex, multi-site retail service environments and delivering results in a fast-paced setting. They possess strong project management, communication, and problem-solving skills, with the ability to influence cross-functional stakeholders, improve operational efficiency, and implement scalable solutions that enhance both customer satisfaction and business performance.Operations & StrategyExecute Branded location requests and manage day-to-day SES/CSP operationsAlign with Retail for new locations (current and future)Develop strategies to enhance customer experience and drive performanceHandle ad-hoc requests to ensure operational efficiencyVendor & Stakeholder ManagementManage vendor relationships, agreements, and accountability for KPIs.Build strong cross-functional relationships and influence teamsLaunch & Process ImprovementCoordinate new Branded location launches, including project planning and risk mitigationDesign and set up BOH repair spaces, train technicians, and ensure readinessSuggest solutions to improve efficiency and customer experienceInventory & Customer JourneyEstablish and manage parts inventory for new locationsReview/Update FOH-BOH communication protocolsPost-Launch & InnovationMonitor KPIs (e.g., repair time, NPS) and implement continuous improvementsInnovate service models for sustainable, best-in-class customer experienceQualifications & Experience:EducationBachelor's degree in business administration, Operations Management, or a related field, or equivalent professional experienceExperience5–7 years in Retail Service operationsProven track record in complex project management (preferably new store/service launches)Experience in consumer electronics or telecommunications (preferred)SkillsStrong project management (PMP certification a plus)Leadership and cross-functional influence o Excellent communication and stakeholder managementAnalytical mindset with problem-solving focusProficiency in Microsoft Office Suite and project management toolsWork EnvironmentBased in Plano, TX, with the possibility of extensive national travel (up to 80%), especially during new store launchesWhat You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 200's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.