Client Service Representative (Veterinary Care Scribe) Full Time
vca animal hospitalsPasadena (CA)
$18.57/hr
Apply (opens in a new tab)Client Service Representative (Veterinary Care Scribe) Full Time
Posted 4 days ago
vca animal hospitalsPasadena (CA)
SENIORITY
Mid
SALARY
$18.57/hr
About the role
Full-Time Veterinary Care ScribeVCA Foothill Veterinary Hospital is looking for a Full-Time Veterinary Care Scribe. We are a 5 doctor general practice located in the heart of Pasadena. We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients. Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We want to meet motivated professionals who pride themselves on providing quality and heartfelt care. At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients. This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment. Pay ranging from $18.57/hr to $22.00/hr.
What You'll Do:
- Reach out to clients prior to their visit to set expectations and collect required information
- Greet clients at their appointment time and bring them into the exam room
- Assist veterinarians by entering electronic medical records in real-time during the patient exam
- Create, present, and explain treatment plans per the veterinarian's recommendations
- Coordinate treatments with the veterinary technician team
- Book follow up appointments and activate prescription delivery for clients
- Review discharge instructions including medications with clients
- Checkout and collect payment in the exam room
- Follow up with clients to check on patients and communicate any test results
Qualifications:
- Friendly, outgoing, and persuasive personality
- Amazing client service skills
- Excellent written and verbal communication skillsCapable of listening to client concerns with desire to help solve their issues
- Action oriented, independent, self-starter, but also a strong team player
- Comfortable working in a fast-paced healthcare environment
- Strong computer and technology skills
- Exceptional listening and transcription skillsCapable of learning medical terminology
- Ability to type 60wpm
- Comfortable around animals
- Willingness to assist with animal restraint, if needed
- As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:
- Health & Wellness
- Innovative associate health and wellbeing department (Headspace app subscriptions, financial and wellness tools, and access to additional mental health resources)401k retirement savings plan with company match
- Health/dental/vision insurance, infertility benefits, gender affirmation services
- Paid parental, vacation and sick leave
- Professional Development
- Continuing Education Allowance for TechniciansWOOF University – offering abundant CE for StaffVCA New Hire Training Program specific to Technicians and Assistants
- Technician and Assistant Development Program
Additional Benefits:
Up to 100% Pet Care Discount for your own pets 100% paid life insurance 100% paid short-term disability insurance
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