Help Desk/Desktop Support Analyst
robert halfMcLean (VA)
Help Desk/Desktop Support Analyst
Posted yesterday
robert halfMcLean (VA)
SENIORITY
Junior
About the role
Help Desk/Desktop Support Analyst We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.
Responsibilities:
Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.
Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.
Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.
Assist with account access and directory-related tasks, including user support connected to Active Directory environments.
Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.
Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.
Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.
Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.
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