Application Support Analyst
purple drive technologiesHouston (TX)
About the role
Purple Drive Application Support Analyst Share Houston, TX
Overview
Skills required:
Working knowledge of public cloudDemonstrated knowledge of Networking/InfrastructureExperience with KDB or other non-SQL databasesExperience supporting public/private cloud-based, Java, or e-commerce applications a plusAWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) Working knowledge of Grafana and Tableau is a plus
Roles & Responsibilities:
As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities:
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Monitors trading application stack and critical batch processing to ensure operational stability
- Engages regularly with business client services, infrastructure, and other stakeholders of supported applications
- Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business
- Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance
- Manages the on-boarding of new businesses, clients, and applications to the team's portfolio
- Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
- Experience with Control M and Autosys Scheduler
- Experience developing and supporting applications built on Python, Java, or .NET framework
- Experience with relational databases and ability to write complex SQL queries
- Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)
- Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems
- Preferred qualifications, capabilities, and skills
Working knowledge of public cloudDemonstrated knowledge of Networking/InfrastructureExperience with KDB or other non-SQL databasesExperience supporting public/private cloud-based, Java, or e-commerce applications a plusAWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)
Working knowledge of Grafana and Tableau is a plus
Before you apply
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Your notice period
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