Lead the Experience. Drive the Results.
Our Senior Beauty Advisors / Guest Associates bring experience, confidence and leadership to the Coterie guest experience.
This role is designed for someone with strong customer service and sales experience who is ready to take greater ownership of guest relationships, team performance and daily operations.
You’ll connect guests with services, products and experiences they’ll love while helping the Guest Associate team stay focused, supported and moving toward shared goals.
WHAT YOU’LL OWN + LEAD Convert calls, inquiries and new guest leads into booked appointments
Manage the guest experience from check-in to checkout
Drive rebooking, service add-ons, memberships, retail and gift card sales
Follow up with leads, inquiries, callbacks and wait-list guests
Help set, communicate and track individual and team goals
Support and guide Guest Associates throughout the day
Help train and coach newer team members
Monitor salon flow and step in to solve guest or scheduling challenges
Maintain supply inventory and communicate replenishment needs
Help keep retail displays stocked, organized and guest-ready
Support current campaigns, events, packages and promotions
Partner with leadership to maintain service standards and a strong team culture
Participate in team meetings and ongoing education
YOU’LL SHINE IF You have strong customer service, hospitality or sales experience
You love closing a sale and reaching a goal
You’re confident talking about numbers, goals and results
You know how to lead by example and bring out the best in others
You’re proactive and notice what needs attention before being asked
You’re comfortable coaching, giving feedback and helping others improve
You can handle difficult conversations and guest concerns with confidence and professionalism
You’re organized, accountable and comfortable managing multiple priorities
You’re a strong problem solver who stays calm when the day gets busy
You care about both the guest experience and the business behind it
Lead the team. Grow the business. Elevate the experience.
