About the role
Who We Are:
The REO Loan Officer is a purchase-focused originator responsible for converting leads generated by Newrez REO inventory into funded loans transactions and long-term mortgage relationships. This role operates within a structured, high-velocity lead environment, where every REO listing, inquiry, and offer opportunity is treated as a trackable lead with clear follow-up cadences and measurable outcomes. The Loan Officer is accountable for speed-to-contact, pipeline management, borrower engagement, buyer-agent engagement, and pull-through performance ensuring REO activity translates into consistent mortgage production.
DESCRIPTION: Essential Functions, Duties, and
Responsibilities:
Proactively work assigned REO leads, listings, and CRM activity to identify and engage active buyers and buyer’s agents. Deliver fast, accurate pre-approvals and guide borrowers through the REO purchase process to support competitive offer positioning. Maintain disciplined follow-up cadence across all leads, ensuring consistent communication and pipeline movement. Convert inbound and outbound opportunities into funded loans, including recapturing buyers who do not ultimately purchase REO properties. Build rapport quickly with buyers and referral partners, positioning Newrez as the preferred lending partner. Ensure all borrower, agent, and transaction activity is properly captured and source-coded in CRM (SPARK/Sales Force).Partner with listing agents, internal stakeholders, and operations teams to support active transactions and provide status updates. Leverage product knowledge to advise clients, including renovation financing (FHA 203(k), Home Style) and investor solutions such as DSCR and delayed financing. Maintain compliance with all federal, state, and company guidelines; originate only in licensed states. Meet or exceed production, conversion, and activity KPIs (e.g., call volume, lead conversion, pull-through, funded volume).Participate in training, pipeline reviews, and team cadence meetings to continuously improve performance. Perform related duties as assigned by management. Qualifications and
Education Requirements:
2+ years of experience as a producing Loan Officer or mortgage originator. Strong purchase mortgage experience, including pre-approval strategy and contract-to-close execution. Active NMLS license required, with ability to obtain additional state licenses as needed. Experience working within a CRM to manage pipeline, track activity, and maintain data quality. Proven ability to manage a high-volume lead funnel with strong follow-up discipline. Skills, Abilities, and Knowledge Strong understanding of purchase mortgage origination, pipeline management, and conversion metrics. Ability to work a structured lead environment with urgency and accountability (speed-to-contact is critical).Excellent interpersonal and communication skills; ability to build trust quickly with borrowers and agents. Knowledge of renovation and investor loan products (e.g., FHA 203(k), Home Style, DSCR, delayed financing) preferred. Highly organized with the ability to manage multiple active files and deadlines simultaneously. Self-motivated, competitive, and results-driven with a strong sales mindset. Comfortable operating in a metrics-driven environment with clearly defined expectations. Work Environment and Expectations On-site or hybrid environment based on business needs. Regular, consistent attendance aligned with sales hours and customer availability. Flexibility to work evenings and weekends to maximize borrower and agent engagement. High-call, high-activity sales environment requiring focus, responsiveness, and multitasking.
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