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Customer Success Engineer - Networking & AI Observability Start-up. Up to $220,000 plus stock

Posted 3 days ago

stealthwatchDenver (CO)
Computer Systems Engineers/ArchitectsComputer Systems Design Services

SENIORITY

Senior

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About the role

Customer Success Engineer📍 Remote, USUp to $220,000 plus stock Stealth Watch is partnered with an innovative AI networking and observability start-up vendor that’s looking to hire an experienced Customer Success Engineer to join its growing post-sales team. This is a customer-facing technical role where you’ll take ownership of customers after a successful Proof of Concept, working closely with the deployment team, production rollout and ongoing adoption. You’ll become a trusted technical advisor, helping enterprise customers maximise the value of the platform while identifying opportunities to expand into new use cases.
What you’ll be doing: Lead customers from POC into production deployment. Deliver onboarding, implementation and technical guidance. Work closely with Sales, Solutions Engineering and Delivery teams. Build long-term technical relationships with enterprise customers. Support deployments, troubleshooting and platform optimisation. Travel to customer sites for key milestones and technical reviews.
What we’re looking for: Strong networking background with technologies such as BGP, MPLS, SD-WAN, routing, switching and telemetry.5+ years in a customer-facing technical role such as Resident Engineer, Customer Success Engineering or Solutions Delivery. Experience working with enterprise customers. Excellent communication skills and a passion for solving technical challenges. If you have a networking background and enjoy working directly with customers to deliver successful outcomes, I’d love to hear from you.

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