Care Manager - Teen Girls Program

Schedule: Full-Time, M-F 8AM – 4PM or 9AM – 5PM Location: 130 Calo Ln, Lake Ozark, MO Employment Type: Full-Time, On-site The Care Manager serves as the primary point of contact and advocate for families after a student's initial enrollment period. This role is central to care coordination, communication, and collaboration across clinical, residential, academic, and administrative teams to ensure a supportive, seamless treatment experience. In essence, the Care Manager serves as the "air traffic controller" connecting students and families with program staff and managing activities and communications between all stakeholders. Responsibilities Care Coordination & Family Support: Act as the primary liaison for parents, school districts, and referents; provide proactive, timely communication and support; coordinate quarterly on-campus family events. Treatment Team Collaboration: Coordinate and support Treatment Team Meetings, documentation, and interdisciplinary communication. Enrollment & Onboarding: Support new student and family onboarding and ongoing transition processes. Administrative & Clinical Support: Provide logistical and administrative support to the Clinical Department and assist with outcomes tracking and documentation. Relationship Management: Build and maintain trusting relationships with families, internal teams, and external partners; Coordinate campus visits for multiple stakeholders (parents, law enforcement, court officers). Outcomes Management: Ensure completion of bi-weekly surveys for both students and families.

Qualifications: Must be at least 21 years of age Bachelor's degree in a related field strongly preferred, or 1+ year of experience in a residential treatment or behavioral health setting Strong communication, organization, and collaboration skills Ability to pass background check Experience working with families, youth, or clinical teams preferred Strong Customer Service experience Benefits Meaningful Impact: Be the steady support system for families and students navigating treatment and healing. Collaborative Culture: Work within a relational, trauma-informed treatment model grounded in neuroscience and attachment research. Growth-Oriented Environment: Ongoing training, professional development, and opportunities to grow within the organization.

Comprehensive Benefits: Medical, dental, vision, 401(k) with match, PTO, paid parental leave, and Employee Assistance Program (EAP). Embark Behavioral Health is an Equal Employment Opportunity Employer committed to diversity, inclusion, and creating a workplace where people feel valued and supported.