Service Lead, Energy Storage Systems

Job ID: null

Department: Greentech Design Services

Location: null-null

Summary: Greentech Renewables is the nation's leading solar equipment distributor. Greentech Renewables distributes a full range of solar equipment to thousands of contractors throughout the United States, Caribbean, and Latin America, enabling solar installers to easily and cost-effectively design, sell, and install solar photovoltaic (PV) systems. Greentech Renewables' Design Services Team is looking for a Service Lead, Energy Storage Systems for the assigned region, to help us manage our rapidly growing design services pipeline.

Reports to: Design Services Manager

Minimum Qualifications: 5+ years Solar design, engineering, or construction experience is required Bachelor's degree in Electrical, Mechanical or Solar Engineering or Project Management plus actual construction experience. Alternatively a journeyman electrician - project manager Experience in the installation, maintenance, design and permitting of ESS systems w/focus on California specific requirements Excellent CAD, Solar & ESS Code (NEC), and Solar/ESS Product knowledgeADDITIONAL COMPETENCIES:Incredible problem solving and negotiation abilities Ability to collaborate with many other teams Interpersonal skills to manage a team Ability to give constructive criticism Ability to make decisions quickly

Preferred Qualifications: EIT or PE License a plusNABCEP Certification a plus Solar Construction experience preferred over MBA or Master's in engineering

Working Conditions: Remote role with a focus on customer outreach Travel will be required for working in Profit Center(s)Travel will be required to visit trade shows or for company events Work standard business hours of 8am to 5pm within your time zone or within the time zone of the Division assigned

Supervisory Responsibilities: NoEssential Job Functions: Project & Customer Support In this role, you'll serve as a trusted point of contact for customers, helping ensure projects move smoothly from start to finish. Support customer projects to ensure timelines and service-level expectations are met Capture customer requirements accurately in CRM systems and help tailor solutions to meet both customer and jurisdictional needs Coordinate with internal production and vendor teams to ensure project details are executed correctly Partner with internal stakeholders to refine templates and processes that improve turnaround times, pass rates, and overall customer experience Act as the day-to-day customer contact, primarily via phone, providing updates, guidance, and problem resolution Assist with onboarding and training new customers Support change requests, technical questions, and ongoing project communication Relationship & Business Development This role is heavily relationship-driven and ideal for someone who enjoys building trust, growing accounts, and staying connected to the field. Maintain and strengthen relationships with existing customers through regular outreach Proactively follow up with customers to identify opportunities, resolve issues, and maintain engagement Review reporting and trends to address recurring challenges before they escalate Re-engage inactive or "fall-off" customers and work with internal teams to win back business Classify and track customer fall-off to improve retention strategies Collaborate closely with Profit Center (PC) Sales teams and Managers when challenges or opportunities arise Actively grow the business by targeting key accounts and supporting smooth customer onboarding Maintain an active prospect list and consistently pursue new opportunities Serve as a connector between PC Managers, Inside Sales, and Outside Sales to ensure customers receive full support Communication, Forecasting & Accountability Conduct regular check-ins with internal teams and customers Provide feedback internally and externally to support continuous improvement Review performance metrics and reports to track progress and accountability Communicate with each Profit Center at least once per month Visit each Profit Center approximately once per quarter, when feasible Maintain quarterly per-PC goals for residential projects and commercial quoting activityCED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range: The compensation range for this position is $70000 to $90000 annually.

Other Compensation: The following additional compensation may be applicable for this position: Profit Sharing

Benefits: Benefits available for this position are:401(k) (18 or older)Paid Sick Leave (Full-Time)Paid Sick Leave (Part-Time) - per your State's requirements Insurance (Full-Time) - Medical, Dental, Vision Care Insurance (Part-Time) - Medical only (30+ hours/week)Disability Insurance Life Insurance Paid Holidays Paid Vacation Paid Pregnancy & New Parent Leave Health Savings Account (HSA) and matching Dependent Care Flexible Spending Account (FSA)Teledoc