Customer Service Representative

Note: This role is not heavy on phone calls it's primarily focused on reviewing orders and updating internal stakeholders and clients via email, with some phone interaction.

Key Responsibilities: Customer Communication & Correspondence Respond promptly and professionally to customer inquiries received by phone and email. Place outbound calls and send correspondence as needed to address customer requests and provide timely follow-up. Maintain clear, accurate, and professional communication with customers and internal teams. Customer Relations Build and maintain strong customer relationships through responsive, knowledgeable, and professional service. Address customer questions, concerns, and requests with urgency and professionalism. Follow up on customer inquiries that cannot be resolved immediately and ensure appropriate resolution. Document customer complaints and related information accurately in SAP.Follow up on customer inquiries and leads generated through various marketing programs. Maintain a customer-focused approach in all interactions. Quoting, Order Entry & Data Management Prepare new and repeat customer quotes and email them to customers in a timely manner. Enter sales orders accurately and efficiently into SAP.Review customer purchase orders to ensure all information required for accurate sales order entry is provided. Obtain all required documentation from customers prior to completing the order-entry process, including NCNR agreements, proforma invoices, resale certificates, specifications, and other applicable documents. Enter, update, and maintain accurate customer information, correspondence, notes, documentation, and updates within the sales CRM.Review customer requests and make appropriate updates or changes within the system. Process order amendments in SAP accurately and in coordination with the appropriate internal teams. Maintain a high level of accuracy and attention to detail in all SAP data entry. Scan and electronically file required documentation into the appropriate systems. Submit completed documentation to the appropriate departments for continued processing. Ensure customer and order information is complete, accurate, and properly documented throughout the process. Sales Support Provide backup and administrative support to the Sales team as needed. Assist with customer requests and sales-related activities to help support the overall sales process. Collaborate with Sales and other internal departments to ensure a positive customer experience and timely order processing.

General Responsibilities: Complete other projects and duties as assigned. Learn, understand, follow, and promote all company processes, procedures, and standards. Work collaboratively with team members and other departments to support company and customer needs.

Qualifications: Minimum of 5 years of customer data experience in Customer Service, Sales, or a related field. Strong verbal and written communication skills. Excellent customer service and relationship-building skills. Strong attention to detail and commitment to accuracy. Extensive experience with Microsoft Office applications. Experience with SAP Business One, including quoting and sales order entry, is a huge plus. Ability to manage multiple priorities, meet deadlines, and work effectively in a team environment. Ability to learn and follow established processes and procedures. Job Type & Location This is a Contract to Hire position based out of Lake Oswego, OR.

Pay and Benefits: The pay range for this position is $28.85 - $28.85/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type This is a hybrid position in Lake Oswego, OR.Application Deadline This position is anticipated to close on Oct 13, 2026.About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.