Product Designer, Principal Associate

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co‑create innovative solutions to complex problems. Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross‑functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes Human‑Centered: Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints and feedback Business‑Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes Problem‑Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment Communication: Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions The ideal candidate has a strong portfolio demonstrating their process, results, and impact.